Billing FAQs

What am I paying for?

Evaluation:

• • • Initial Intake & Review of History
    • Direct Testing & Observation
    • Scoring & Analysis
    • Report Writing
    • Results Call/Parent Conference

 Therapy:

• • • • Preparation & Planning
      • Therapy Time
      • Parent/Caregiver Collaboration
      • Documentation
      • Behind the Scenes processing and coordination

Interested in knowing more about what this entails? Click Here to see what you’re paying for (and why it matters)!

What insurances does Cheshire Center accept? Cheshire Center accepts most major insurance carriers, we are in network with the following:

• • • Blue Cross Blue Shield of North Carolina
    • Integra/Cigna
    • United Health Care/UMR
    • Aetna
    • Medcost
    • All Medicaid Managed Care Organizations and affiliated partners

Don’t see your insurance listed? Fill out our referral form! We are often able to work closely with other health insurers.

Cheshire Center is not in network with every plan your insurance provider may have. Click Here for a more detailed list of our insurance partners and the plans we are in network with.

Where can I receive services?

• • • Cheshire Center serves in a variety of settings across the counties in Central North Carolina, including, homes, daycares, Head Starts, our clinic in Greensboro, community centers, select contracted schools and private schools, and through telehealth.
    • Some restrictions to service locations may apply based on insurance plans or policies.
      • • Click here to fill out a referral form and receive an individualized analysis of your specific health insurance coverage!

How and when do I pay?

• • • Your account balance is due weekly.
    • We collect payment information as part of our intake process to automatically deduct payment the week after services are provided, i.e. if you were seen for an evaluation this week, you will be billed for it next week.
    • For payments, we accept cash, check, ESA, FSA, Care Credit and all major credit cards except for Discover.
    • What if I receive a bill in the mail? Pay on our payment portal online by Clicking Here
    • Unpaid balances are subject to collections through an outside agency.

How do I update my insurance card or payment information if it changes?

• • • You can update insurance info on our patient updates form by Clicking Here
    • To update any payment info, Click Here to fill out the updated payment information form or call into our office 336-375-2240. Someone is typically available from 8:30-5 Monday through Friday with a one hour lunch break from 12-1.